Help & FAQs

Help & FAQs

Answers about our catalogue, quotations, services and branches. If you cannot find what you need, our team is a call or message away.

Products & catalogue

The 2026 catalogue lists 550 products in eight sections: Arthroplasty, Arthroscopy, Plates, Screws, Nails, Spine Implants, External Fixation & Accessories and Rehab & Splints. Every section is listed A to Z, so a product is easy to find. Browse the catalogue.

Type a name, brand, size or procedure into the search box at the top of any page, or open Products and narrow the list by section, type, body area, brand or material. Each product page shows its specifications and the matching page of the printed catalogue.

Yes. The Catalogues page has the full 2026 catalogue as a PDF (86 pages) and a separate excerpt for each of the eight sections, so you can download only the part you need.

Yes. Alongside implants we supply surgical instrumentation and pharmaceutical products. These are not listed in the 2026 product catalogue (instrument sets are covered in a separate sets catalogue), so please contact our sales team for the current range.

Send us the product name, size and quantity through the contact form, by phone or on WhatsApp. Our sales team will tell you what we can supply.

Quotes & ordering

Press Add to Quote on any product, review your list and send it with your facility details on the Request a Quote page. Our sales team replies with availability, pricing and delivery.

Yes. On the quote page choose Send this list on WhatsApp instead and your list opens as a ready-written message to our team. You can also email sales@orthomedics.org or call +254 703 776 694.

The catalogue does not list prices. Our sales team confirms availability and pricing for the products on your list in your quotation.

Our offices are open Monday to Friday, 8:00 am to 5:00 pm, and we reply to the email address you give us. If your request is urgent, please call or message us on WhatsApp at +254 703 776 694.

Use the Shop Now button to visit our online shop. For products from the catalogue, build a quote list and our sales team will confirm availability, pricing and delivery.

Payment terms are confirmed with your quotation. Please ask our sales team about the options available to your facility.

Services & support

Yes. We run hands-on sessions with instrument sets, power tools and bone models for surgeons, theatre nurses and biomedical staff, at your facility, at our branches or online. Learn more about training.

Our Rental Services give hospitals, clinics and surgeons access to instrument sets and surgical equipment without having to buy them. Tell us which sets, which procedures and for how long, and we will confirm availability and send a quotation.

Yes. Our Sterilization Services cover decontamination, cleaning, sterilization and validation of surgical instruments and sets, with records for each batch.

After-Sales Support covers warranty handling, spare parts, servicing and refresher training for your staff. Contact your nearest branch to report an issue or arrange a visit.

Our specialists support surgical teams before, during and after procedures, from guiding the team on implant systems and instrument sets to troubleshooting equipment. See Surgical & Technical Support, or contact your nearest branch to arrange it.

Branches & contact

Our headquarters is in Eldoret (Tayside, Nandi Road, opposite St. Luke’s Hospital). We also have branches in Nairobi (Parklands), Kijabe (AIC Kijabe Hospital), Meru and Mombasa. Full addresses are on the Contact Us page.

All our offices are open Monday to Friday, 8:00 am to 5:00 pm.

We supply healthcare facilities from our five branches and can arrange direct delivery depending on order size and location. Your quotation confirms the delivery arrangements. See Product Logistics.

You are welcome to visit during opening hours. Addresses and directions for each branch are on the Contact Us page.

Send us a message with your company profile and the products or regions you are interested in, through the contact form or to info@orthomedics.org. Our team will get back to you.

Visit our Careers page for the latest vacancy and how to apply. You can also send your CV to recruitment@orthomedics.org.

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